Introduction

Let’s visualize a scenario here. John ordered a special book for his daughter’s birthday. A few days had passed since his purchase, and John hadn’t received any update on the shipping details. He visited the website: “Order Under Review.”

What did that even mean? Was it being shipped? Was it stuck somewhere in a warehouse?

There is no clear delivery date and no clarity on the order status. A long call to customer service left him with more questions than answers.

Can you relate? The stress of not knowing when your package will arrive.

What if there was a simpler way? Imagine this: a notification pops on the phone,

“Hey, John! Your book has been dispatched and will be with you in 2 days.“

That’s where order-tracking chatbots come in.

In the growing world of online shopping, a smooth customer journey from buying to delivery is critical.

An order-tracking chatbot will help business owners with this. Moreover, it improves the order shipping experience by directly giving customers quick and precise order updates.

This article will detail more about E-commerce chatbot development and order tracking chatbot.

Identifying the Need for an Order Tracking Chatbot

The online shopping world is fast, and customers want updates just as quickly, especially about where their orders are.

But sadly, keeping track of orders with a traditional order tracking system can be slow and confusing.

Imagine having a friendly helper who always lets customers know where their orders are in real-time, calming their worries and improving the overall online shopping experience. This is why an Order Tracking Chatbot is not just nice to have – it’s a real need in e-commerce.

Let’s see why an Order Tracking Chatbot is essential for e-commerce.

A peek into the traditional e-commerce order tracking

Before discussing the need for an order-tracking chatbot, let’s look at how your customer can track an order, usually without a chatbot.

Placing an Order: After making a purchase, the customer gets an order confirmation with an order number or ID and an estimated delivery date.

Receive a Tracking Number: Once the order is processed and shipped, this tracking number is unique to the specific package and shipment.

Visit the logistics Website or E-commerce Portal: Customers need to visit the website of the logistics service provider to track their package. For e-commerce platforms with integrated tracking, customers can log into their accounts on the platform.

Enter the Tracking Number: On the tracking page, customers input the tracking number provided to them.

View Order Status: After entering the tracking number, the current status and history of the package are displayed. It may include stages like “Order Processed,” “In Transit,” “Out for Delivery,” and “Delivered.”

This is how customers usually track an order when they purchase an item from your brand. But, there are some complications and challenges involved in this process. Additionally, an Order Tracking Chatbot can address these issues, ensuring a smooth and transparent customer experience. Moreover, it is the easiest way to track online orders.

What is an Order Tracking Chatbot meant for E-commerce firms?

Now, we’ll explore why Order Tracking Chatbots are essential in e-commerce.
An Order-tracking chatbot for E-commerce firms is like a friendly helper that keeps customers updated about their orders. When someone buys something online, they want to know when it will arrive.

This chatbot quickly tells them where their order is and when it will reach them without contacting customer service. It’s important because it makes shopping online worry-free and easy for customers.

Moreover, it helps businesses by answering common questions without needing someone.

So, it’s great for customers and businesses, making buying and selling things online less complicated. An Order Tracking Chatbot in E-commerce offers multiple benefits.

It enhances the customer experience by providing a real-time order-tracking solution. Furthermore, it also reduces the support team’s workload by automating customer service for order tracking.

This approach not only helps in keeping current customers satisfied but also attracts new customers.

Stay tight with us. In the coming sections of this article, we will dive deeper into how order-tracking chatbot solves the challenges of e-commerce owner.

E-commerce Order Tracking: Chatbots vs. Traditional Method

We have learned that Order tracking in e-commerce is crucial for sustaining customer satisfaction and ensuring transparency throughout the purchasing journey. Order Tracking Chatbots and traditional tracking methods address this need, but chatbots are efficient. Moreover, 58% of customers say chatbots are changing their expectations of companies – Business Insider.

Let’s make a comparison between both.

From the comparison, it’s clear that chatbots provide a more efficient, accessible, and personalized experience for customers. Moreover, chatbots are the best method to tackle the challenges in order management.

How E-commerce Order Tracking Chatbots will Solve the Stake Holder Challenges:

We have covered almost everything about order-tracking chatbots in E-Commerce. Now, let’s see how the Order Tracking Chatbots solve the challenges of stakeholders in the e-commerce ecosystem.

E-commerce is all about trust and transparency. Furthermore, gaining customer trust is crucial for business stakeholders. It’s not just about selling products but about ensuring that customers feel valued every step of the way. Let’s dive in deep:

Significance of Transparent Order Tracking

Imagine ordering something online and waiting for the package. We all love tracking our package, seeing it move, and knowing when it will land on our doorstep. Moreover, transparent order tracking is more than just updates; it’s about building trust and keeping customers happy. Let’s look into why transparent order tracking is essential.

Building Trust Through Visibility

Transparent, real-time order tracking doesn’t just add convenience; it’s a way to build trust. Moreover, when customers can see their orders every step of the way, it eases worries and strengthens their trust in your brand.

Reducing Customer Service Load

With an easy order tracking system, customers can check the status of their orders at their convenience without having to reach out to customer service. Also, it minimizes the number of inquiries related to order status. Additionally, it allows the customer service team to concentrate on addressing more complex challenges.

Repeating Sales

An efficient order-tracking process can lead to increased customer satisfaction. Moreover, happy customers are more likely to shop again, growing sales and revenue.

Improving the Shopping Journey

An easy tracking system makes customer’s shopping experience pleasant and worry-free. Also,an accessible tracking system provides immediate information and builds a positive relationship between the customer and the brand.

How to Develop an E-commerce Order Tracking Chatbot – Use a No-Code Way.

For businesses with large customer bases, an order-tracking chatbot is a must-have. We have a no-code solution, Creyoface, for developing your E-commerce order-tracking Chatbot.

Moreover, You can give real-time updates about the shipment through the creyoface no-code chatbot builder.

We have covered how chatbots help in the order tracking. Now, let’s see how to do order management through creyoface.

Firstly, you should be a creyoface user. If not, sign up here.

Then, build a chatbot for your e-commerce service. It’s pretty simple using our drag-and-drop widgets.

Our guide on How to create an AI chatbot for free without coding will help you develop your Chatbot.

Let’s delve into the step-by-step process of implementing order tracking through creyoface. Below is a sample flow of an e-commerce chatbot.

The basic steps, such as order placement and payment confirmation, are done with this flow.

But our challenge is to implement the order tracking.
You don’t need a separate chatbot for this. You can add order management and shipment to your existing chatbot.

The best option is creating an individual workflow for order management only. Then, add this flow to the chatbot’s flow.

For this, we have a widget called add flow.

A chatbot usually handles various activities such as product recommendations, cart management, customer support, etc. Managing different activities is sometimes tiring.

Also, Add flow helps to manage different activities of a chatbot easily without confusion.

You need to create a workflow for the order management and connect it with the add flow.

Let’s explore how you can build a workflow for your order management chatbot using different widgets of creyoface.

Imagine a scenario where a customer has made a purchase from you.

The customer wants to check the status of the order.

Probably, the customer will type something like “I need to know about my order” in the chat window.

First, we need to greet the customer.

Step 1: Send message widget

From the widget list, choose to send message widget and type the message as shown below.

The bot needs to know the customer’s order number to track the order. In this situation, we need to take input from the user.

Step 2: User Input

Add the widget user input in the workflow to collect the order number.

The customer will reply with the order number. Also, this number is saved as an order number in a memory variable for future use.

Then, the bot doesn’t need to repeatedly ask for the order number again whenever the customer enquires about the same package during the shipment process.

The bot will track the status of the shipment in the database automatically. It may take a few seconds. We need the customer to stay in the chat window.

Step 3: The bot can send messages like ” Looking for the package in our system..” by adding the “send message” widget in the flow.

The bot will find all the details of the package, and now you need to tell them the delivery date of your package.

Step 4: Send message with option- You can provide delivery details using the widget send message option.

Have a look at below example

Next, we need to stop the current interaction using a stop card.

Step 5: Stop Card- Creyoface has a ready-to-use stop message.

Select the enable custom stop message to edit and change it as you wish. Here we go! You are ready with the order tracking chatbot. 

Conclusion

We have discussed how an order-tracking chatbot is an excellent tool for e-commerce enterprises. Let’s summarize what we have discussed in this article.

• Introducing order tracking chatbot as an essential tool for efficient order tracking
• The need for an order-tracking chatbot in today’s world
• Steps involved in a traditional order tracking system
• Brief overview and significance of order tracking chatbot in e-commerce firms
• Comparison between conventional order tracking and chatbot-powered order tracking.
• Order tracking chatbot as an essential tool for stakeholder challenge
• Significance of a transparent order tracking system
• Step-by-step guide to Developing a No-Code Order Tracking Chatbot

Before concluding, let’s see some exciting benefits of AI Chatbots in Ecommerce Order Management.

24/7 Availability

Chatbots never need a break, offering continuous 24/7 service, which enhances the customer journey by providing immediate responses and perpetual support.

Instant Order Updates

Utilizing chatbots for tracking orders enables customers to get instant, real-time updates about their purchases without the need to browse through your website or app.

Automated Updates and Notifications

Chatbots send automatic alerts about your order and its location in the delivery process, keeping customers informed at each step.

Handling Basic Queries

Chatbots handle common questions about orders, tracking, and delivery dates, freeing up human support agents to handle more complex problems.

Personalized Customer Interaction

Intelligent chatbots use your information to give you personalized help, suggesting products and special deals based on what you’ve bought before and what you’ve been looking at online.

In short, an order-tracking chatbot is a little addition but brings huge benefits, making shopping easy and customer-friendly.

Sign up with us for free to develop your e commerce order tracking chatbots!