A customer support portal is where agents can handle escalated issues promptly and professionally, always aiming to ensure customer satisfaction. We focus on efficiently resolving concerns while maintaining clear and respectful communication with customers at every step of the process.
Our unified inbox allows you to efficiently manage messages from all channels, including chatbot inquiries. Agents can seamlessly initiate conversations with customers with a single click. You can easily access past interactions to gather valuable insights. Keep conversations organized by adding notes as needed during the interaction.
Unified inbox solutions integrate seamlessly with ticketing systems, enabling agents to convert customer messages into tickets for tracking and resolution. This ensures all customer inquiries are captured, tracked, and resolved systematically and organized.
Capture important details, updates, and action items to ensure seamless collaboration and follow-up.By documenting key information as it arises, agents ensure that nothing is overlooked and that all relevant details are captured for future reference.
Unified inbox solutions support multi-channel message handling, allowing agents to respond to inquiries from email, chat, social media, and other channels from a single interface. This unified approach ensures consistent and efficient communication across all channels.
Unified inbox systems offer role-based access control mechanisms that allow businesses to define user roles and permissions based on job responsibilities and organizational hierarchy. It ensures that agents can access only the information and features relevant to their role, maintaining data security and privacy.
Agents can watch chatbot-customer interactions in real-time. This unique feature lets agents learn about customer questions, likes, and actions instantly. Agents can quickly join the conversation and help with just one click, ensuring customers get quick and helpful support.
Agents can monitor chatbot-customer interactions in real-time, allowing them to track the flow of conversations, identify potential issues, and intervene promptly when necessary.
Spectating enables agents to analyze customer behavior and engagement patterns as they unfold, providing valuable insights into customer preferences, pain points, and purchasing intent.
By observing interactions, agents can assess the effectiveness of chatbot responses, identify areas for improvement, and optimize conversational flows to enhance customer satisfaction and conversion rates.
With the ability to spectate, agents can proactively identify and address customer concerns before they escalate, minimizing customer frustration and reducing the likelihood of churn.
Transform your business operations with our Agent Analytics feature. Admins can compare individual agent performance or assess the collective performance of all agents. Customer satisfaction metrics are also readily available for monitoring and analysis.
Agent Analytics offers customizable dashboards allow users to tailor the interface to their preferences and priorities. This enables agents and administrators to focus on the metrics and information most relevant to their roles and objectives.
Agent Analytics can integrate with other systems and tools, such as CRM platforms and ticketing systems, to consolidate data and provide a unified view of support operations. This integration enhances efficiency and streamlines workflow processes.
You can track agent performance over time, enabling you to identify trends, track progress, and measure the impact of performance improvement initiatives.
Agent Analytics enables proactive issue resolution by monitoring customer satisfaction values in real time. This allows agents to address customer concerns promptly and prevent escalations.
Direct customer escalations to the proper departments effortlessly. Whether it’s Sales, Technical, or Marketing, ensure queries reach the appropriate teams quickly for resolution. Organize your support system by assigning agents to specific departments with tailored permissions, making management hassle-free.
Automatically prioritize escalations based on predefined criteria such as urgency, complexity, or customer value, ensuring that critical issues receive prompt attention from the appropriate departments.
Real-time monitoring and alerting functionalities to notify administrators and department heads of critical escalations, ensuring timely intervention and resolution of urgent issues.
Multiple Department Management capabilities to support escalations from various communication channels, including web chat, email, SMS, and social media, providing a unified and consistent support experience across channels.
With the ability to spectate, agents can proactively identify and address customer concerns before they escalate, minimizing customer frustration and reducing the likelihood of churn.
Experience streamlined customer management with our integrated CRM portal. You can organize them by tags or milestones they’ve reached, giving you a complete view of how they interact with your business across different channels. It’s like having a 360-degree view of your customers, making it simple to understand and engage with them effectively.
The CRM Portal consolidates customer data from various sources into a centralized repository, ensuring all relevant information is easily accessible to authorized users.
Seamlessly integrate the CRM Portal with other systems and applications, such as marketing automation platforms, e-commerce systems, and customer support tools, to facilitate data exchange and streamline business processes.
With access to comprehensive customer data and insights, organizations can make informed decisions about marketing strategies, product development, and customer service initiatives, leading to better business outcomes.
With customer segmentation capabilities, organizations can create highly targeted marketing campaigns tailored to specific customer groups, increasing the effectiveness of their marketing efforts and maximizing ROI.
We aim to democratize AI and foster the growth of Citizen NLP Engineers. We believe in empowering individuals from all walks of life to harness the power of Natural Language Processing (NLP) without requiring extensive AI expertise. Through accessible tools and resources, we’re ensuring that the benefits of conversational AI are available to everyone, everywhere.
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