WhatsApp Chatbots are an excellent way to connect with your customers because they are quick, can talk to multiple people at once, are available 24 hours a day, and do not get upset when people shout at them.

Have you considered using WhatsApp chatbots on your website? Perhaps you already use live chat and are looking for ways to improve your workflow. You should know that chatbots excel at marketing, sales, and customer support if you own an online business.

And, yes, customers adore them. They make businesses more accessible, personalized, and responsive to the needs of their customers. Chatbots help your customers while increasing sales, so it’s a win-win situation for both parties.

What Are Chatbots

Chatbots, also known as “conversational agents,” are software applications that simulate a conversation or interaction with a natural person by mimicking written or spoken human speech.

Today, chatbots are most frequently utilized in customer service, taking over jobs formerly filled by actual, living people, such as support agents and customer care representatives.

Chatbots are becoming more common, partly because the barriers to creating chatbots have decreased. Visitors can access chatbots in two ways: through web-based applications or standalone apps.

Now, you can create your chatbot on multiple platforms, such as Facebook Messenger, without needing a costly Computer Science degree or much prior coding experience. Our creyoface platform allows you to create powerful customized chatbots using simple interfaces.

Benefits of Using WhatsApp Chatbot

WhatsApp Chatbots provide numerous benefits regardless of the type of business or organization you run:

• By automating customer support, you can save time and money.
• Gather information about your target audience and then use that information to make improvements.
• With a 100% response rate, provide immediate responses to those who have questions.
• Increase sales by hastening the purchasing process
• Based on their chatbot interactions, direct users to actual humans who can assist them.
• Create customer loyalty by providing them with an unforgettable experience.
• Improve customer satisfaction and conversion rates by personalizing the user’s experience.

Features of WhatsApp Chatbots

Before learning how to make unique chatbots, let’s look at some of the features of chatbots.

Chatbots are Conversational Forms

Chatbots imitate human conversations, and most use machine-learning techniques to do so. They recognize keywords and respond appropriately.

They allow the end user to direct the conversation by selecting from options.In its broadest sense, conversational design refers to any conversation-like content, whether it appears as headers and text on a webpage, voice UI like Google Home and Alexa, or chatbots.

A chatbot is not a human interacting with a chat interface known as “live chat.” It is, in fact, a computerized system. Chatbots mimic human conversations, and most use machine-learning techniques to do so.

They can recognize keywords and respond appropriately, or they allow the end user to direct the conversation by selecting from options. As a result, while chatbot content is a conversational design, the two are not the same.

Chatbots Can Quickly Answer Many Queries

Customer service and sales are common objectives for chatbots. In both cases, the issue could be “how can our customer service team respond quickly to common questions?” or “how can our sales team help customers learn about a product or service quickly and easily, without requiring significant employee time?”

In these situations, a chatbot can assist people in getting the answers they need without having to call and wait on hold.

Automating Sales With Whatsapp Chatbot

The chatbot for WhatsApp is a skilled salesperson who works tirelessly around the clock. Users can ask the WhatsApp Chatbot about the specifics of your goods and services, and once it responds, they can easily buy them by clicking a link to your website.

Customers can find products, get recommendations, and complete checkouts with a WhatsApp chatbot. Your users can receive delivery tracking information, offers, product return or exchange information, and order details via WhatsApp Chatbot.

Excellent Lead Qualification

Your agents won’t have to manually collect User Attributes repeatedly if you use a WhatsApp Chatbot. Also, chatbots can gather crucial user attributes. A WhatsApp chatbot will automate the lead qualification process and nurture leads.

A WhatsApp chatbot works well for lead qualification and is a simple way to gather vital user information like email address, preferences, age, and gender.

Chatbots are not an ideal way to handle complexities or highly complicated situations due to the numerous opportunities for human error. Too many variables for “quick” and “accurate” are achieved in these situations.

In some chatbots, human interactions are also possible. Our Creyoface chatbots let humans interact with complex questions. Thus, chatbots and humans can engage customers simultaneously.

Ways to Make An Engaging, Useful, Unique WhatsApp Chatbot

Focus on providing Your Chatbot with a name, a face, and a personality.

Giving your chatbot a name gives it a human personality. When your customer interacts with the chatbot, they have the impression that they are conversing with a natural person in a physical store.

Creating a bot character and giving your bot a name are the best ways to provide your customers with a genuine experience. With a bot persona and reputation, the best chatbot platform can provide natural real-time solutions to your customers’ problems.

According to research, putting a friendly face on the automated technology can encourage people to open up more, build trusting relationships, and cooperate.

Provide More Emotional and Empathetic Responses

Human employees can establish rapport with customers by tailoring their responses to the mood, personality, and attitude of the individuals they communicate with.

Because basic chatbots can only provide a limited pre-programmed response, they struggle to deliver more nuanced emotional reactions. That could be an issue. However, nothing beats a live person when it comes to building a solid human connection with customers.

However, most automated technologies still have a long way to go regarding being personable. A name, a face, and a personality are all excellent places to start when establishing an emotional connection. You should also work on programming empathetic phrases and responses into your chatbot, such as “I understand.”

Make Your Conversation Less Robotic

Writing for the eye and the ear is not the same. Even the most eloquent speakers can be stilted and awkward in writing, and vice versa.

If you want to make a chatbot more human, it should sound human. We don’t just mean its voice, though that certainly helps. It all comes down to the dialogue. The written word is meant only for consumption; proper communication is two-way, so your chatbots must have a script that reflects this.

Don’t be Afraid to Make People Smile

Adding humor to customer interactions can also make the experience more enjoyable, as long as it is appropriate for the situation. Of course, the fun does not have to mean “jokes” in the traditional sense; instead, experiment with creating a conversational mood and tone of voice that is light and enjoyable for your interactions.

Error Messages in WhatsApp Chatbot

Like other user interfaces, chatbots only have one chance to make an impression. People will not return if the experience is not smooth and straightforward.

A chatbot must have well-written error messages. A chatbot error message could be as simple as “I don’t understand.” “Can you tell me what you want again?” but it is capable of much more.

Chatbots can give an error message like, “I can’t help you with that today, but please ask me again in a few weeks.” Alternatively, if the end-user requests something the chatbot will never provide, suggest an alternative, such as “You can call customer service for assistance with that.”