Seamless booking assistance is just a message away!
Automation of tasks
Higher CSAT
Self-service rate
Yatra Freight is An End-to-End Digital Forwarding Platform that offers inbound and outbound freight services. Specializing in ocean and air modes of transportation, It facilitates seamless logistics operations for businesses across various industries.
The manual handling of booking details, invoicing information, and quoting procedures increases the inaccuracies and slows the overall workflow, impacting the ability to provide timely and reliable services to its customers. Additionally, managing the complex pricing structures, fluctuating freight rates, and regulatory requirements further exacerbates the challenge, making it difficult for Yatra to maintain consistency, accuracy, and efficiency in its freight operations.
The current manual approach involves paperwork and coordination across departments, leading to potential delays and errors. Streamlining and automating this process is essential to improve efficiency and customer satisfaction.
A significant challenge is the manual process of following up with customers to confirm receipt of their invoices. Each time an invoice is issued, the team must manually call each customer to ensure they have received it.
We implement solutions for seamless customer onboarding, real-time booking status updates, and automated invoicing via WhatsApp for enhanced efficiency and customer experience.
The chatbot solution helped Yatra stay ahead by streamlining air and freight booking, making management effortless.
Streamlining the booking process through chatbot and providing instant quotations enhanced customer convenience and encouraged more bookings. It led to a 50% increase in online bookings, directly contributing to revenue growth.
Sending customer quotations via WhatsApp with an approve/reject button increased responsiveness and interaction. This improved communication facilitated quicker decision-making and increased confirmed bookings, resulting in a 25% higher approval rate and driving revenue growth.
We offer a consultative process that begins with thoroughly understanding your business needs and objectives. Once the needs are defined, we will develop the best solution for you. We ensure that this solution seamlessly integrates with your existing systems and technology. Throughout the process, our team helps you every step of the way and provides you with precisely what you need.
Elevate your customer experience with our no-code chatbot builder. Streamline conversations, increase engagement, and scale your business without any technical knowledge required.
Elkanio Research Labs, Business Hut, 133/2, 4th floor, Jabardhan Towers MG Road, Banglore, India
First Floor, Geo Infopark, Cochin 682030
1st Floor, Social Workers, Khar West. Mumbai 400052
